Q. How do I place an order?
A. Placing an order on our website is easy. Simply
click on the "add to cart" button by item you want. Then simply proceed to checkout on the new window that appears.
To pay with a credit card, choose the option of no paypal account.
Q. Do you do custom designs?
A. Absolutely! Simply go to our "Custom Orders" page and send us a message
of what you are interested in. You can also e-mail us at info@myldsinvitations.com. We will work with you to create an invitation that is all your own.
Q. How long will it take to receive my invitations
in the mail?
A. The entire process takes between 1 to 2 weeks from the time you place your
order to the time your invitations are mailed. (This timeline can vary dependant upon your proof samples.) We do offer
priority mail and also rush order options.
Q. How much does the post office charge per stamp/per invitation?
A. Invitations that weight less than 2 ounces only need the regular rate
stamps. Invitations that weight 2 ounces or more or are square will need postage of $0.64. However, some exclusive designs
may require extra postage. Please check with your post office on these rates or go online to www.usps.com for more information.
Q. How do I choose my font, color, Temple, and submit wording for
my invitations?
A. After placing your order, you will be directed to a page where you
can submit all of the information we need for your invitations, including wording, font choices, font colors, Temple choice,
etc.
Q. Can I speak with a customer service representative?
A. We handle most of our customer service through e-mail. However, we
will make appointments to answer questions via the phone if you prefer. We pride ourselves in promptly answering all
of your questions and concerns. Simply e-mail us at info@myldsinvitations.com.
Q. Do you offer samples?
A. Currently, we offer free e-mail samples of any style you want and any design.
Simply request one by e-mailing us at info@myldsinvitations.com. Also, you can order a hardcopy sample of any invitations design that you wish. Please see the order samples
link at the top of the page.
Q. Can I see my invitation before it is printed?
A. Before an order is printed, you will need to confirm your proof sample.
This is emailed to you. This sample is used to confirm all font choices, font colors, wording, etc.
We can make any changes necessary at this time. We do require you to receive and approve a hard copy proof sample if
you are ordering an invitation with an engagment picture printed. In rare cases if the customer requests, you can opt
out of receiving this hard copy proof. This proof is mailed USPS. But can be mailed express overnight for a additional
fee.
Q. How is my order shipped?
A. We currently offer "free shipping." This is regular shipping.
We also offer priority and rush order shipping at an additional charge.
