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Our customer service is available via e-mail. We pride ourselves
in responding e-mails very promptly. For more information
or to check the status of your order, fill out and submit the form below, or send us an email to info@myldsinvitations.com. We are open Monday through Friday. and some Saturdays. Also, after you place your order you will receive
a contact phone number. We can make appointments to answer questions via the phone. Please send us an email
and let us know if you would like to speak to a person. We are happy to answer any questions that you may have.
Also, may of our invitations are customizable. Please contact us for more information.
E-mail Contact Form
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Processing
To ensure your satisfaction, after your order is placed, we make a proof
sample and email it to you for confirmation to make sure that the wording, font choices, and font colors are correct. At
that time you may request to have fonts changed, wording changed, ect. This process can take a few days dependant on
the number of changes that you would like to make. Please allow 1-2 days for each new proof. NOTE:
We do require a hard copy proof for any picture invitation. This proof will be mailed to you via USPS after
your final digital proof sample is approved. We do not charge for this sample, however, you do have the option
of ordering Priority or Express shipping at an additional charge. (Please contact us for more
information.) After confirmation from you is received, your invitations will be printed. However, if no confirmation
is received after three weeks the proof was made and emailed, we will print your invitations with the original wording submitted
with the order. After your proof sample is approved you can expect your order to ship within a week.
Important: It is very important to submit the wording and font information for
your invitations once you have placed your order. Not doing so will cause a delay in the processing of your invitations. In
addition, if no wording is submitted within 30 days of placing your order, we reserve the right to cancel your order
and charge 20% of your total to cover processing and handling fees. If no wording is submitted within 60 days of
placing your order, we reserve the right to cancel your order without a refund. If you know that you will be ordering your
invitations in advance and you do not have all of the information for your invitations confirmed, please let us know
and we will work with you. Planning a wedding can be very stressful and we want to help make the process easier for you.
Our Printing Quality
All of our invitations are printed with high quality laser printing.
The finished product has a glossy finish to give your invitations a sophisticated look.
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Shipping
We offer free "regular" shipping within the continental United States.
Shipped USPS parcel post. Priority and rush delivery shipping are also available at an additional charge. Priority
orders are high priority and will be shipped priority mail. Rush orders are first priority. (Normally
shipped with in a couple of days.) They are also shipped priority. The additional Rush fee is our fee
for placing your order at first priority. Please be sure to enter the correct shipping address at the time you place
your order. USPS will attempt delivering your package on two different times. After that, they will hold your package in their
office for 15 days. If the package is not picked up during that time, your package may be returned to us, in which case we
would reship to you at your expense. Once the package has been shipped, it becomes the responsibility of the buyer.
Returns
You may cancel any invitation order before the proof sample is approved. A
cancellation fee of 20% of the order total will not be refunded. Also a design fee will be charged for
our time spent designing your proofs. Once approval or confirmation for
production has been received, we are unable to cancel or return any orders. If you opt to not receive your hardcopy
proof, we cannot refund any of your order.
Returns are not valid on orders that include personalized accessory items such as Temple Envelope
Seals and printed Vellum Overlays and inner lined envelopes.
Payment Methods
We accept Visa, Master Card, American Express, Discover Card, and e-checks through PayPal. Also
we do except orders via the phone paid with cashiers check or money order. Please contact us for more information.
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